Contact Game Exchange 567

The quickest way to a fix

For most questions, WhatsApp is the shortest route. A quick message with your username and a clear description of the problem usually gets sorted in a single back-and-forth. Please never send your password or a one-time login code — our team will never ask for either, and you should treat anyone who does as a scam, no matter how convincing the message looks. To help us help you fast, include the details that matter: what you were trying to do, what happened instead, and roughly when.

What we can help with

• Login and access — password resets, verification codes and account recovery.
• Deposits and withdrawals — a payment that hasn't shown up, or a cash-out you want to track.
• Bets and settlement — a market that looks mis-settled or a result you want checked.
• Account and limits — updating your details or setting deposit limits, cool-off and self-exclusion.
• Responsible play — a confidential word and pointers to independent help. See our responsible gaming page.

Support hours

The desk runs 24 hours a day, every day of the week. Betting doesn't keep office hours and neither do we, so whether it's the middle of a night match or first thing on a holiday morning, someone is there. Busy periods around big fixtures can add a short wait, but every message is answered.